Till screens · copy preview · appears when anyone who isn't a manager or assistant manager taps Refund
The screen
Hand this screen to a manager or assistant manager, or call one over. The sale stays exactly as it is — nothing is lost while you wait.
Manager or assistant manager PIN. Every approval — and every failed try — is written down with who and when. That protects you.
Approve this refund Back to the sale
When the PIN is wrong
Nothing happened. The refund did not go through, the sale is untouched, and the try was written down. Ask a manager or assistant manager to enter their own PIN.
Wrong tries never lock the till — they are simply logged, every time, with who and when.